Polish Speaking Service Desk Analyst Level 1 (Budapest)

Polish Speaking Service Desk Analyst Level 1 (Budapest)
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About TCS Hungary’s IT IS Unit:

Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of TCS Hungary, the IT-IS Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities. You will have the opportunity to:

Be part of a real multinational team and environment (90+ nationalities in TCS Hungary)

Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)

Learn and develop soft and hard skills (1000+ internal training)

Polish Speaking Service Desk Analyst Level 1

FUNCTION

  • Troubleshoot IT related issues and handle customer requests
  • Provide remote support through different channels such as telephone, email, or chat
  • Support our top customers using your specific language skills

REQUIREMENTS

  • A high school diploma
  • Speak English on a communicational level (for interviews, training , and internal communication)
  • Speak Polish on a business level (working/support language)

… it would be an advantage if you also have:

  • Relevant experience in Service Desk, Help Desk or Customer Care roles
  • Relevant experience in a Customer Support role
  • Ability to interact with customers and provide solutions
  • Basic Windows, Office 365, and Network troubleshooting skills

 

Budapest

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