The prominent global technology corporation, recognized for driving digital transformation in the age of an astute cloud and an adept edge, is currently seeking Power BI Technical Specialists to join their multinational team. Guided by a mission to enhance the potential of every individual and each collective entity worldwide, this company remains dedicated to enabling greater accomplishments.
The BI Customer Support team is a dedicated group of tech-focused professionals aiming to exceed customer expectations and drive BI technology adoption in enterprises. As a Technical Support Engineer, you'll solve issues, enhance products, and collaborate for exceptional customer experiences.
Power BI Technical Specialist
- Ownership of the Customer Support Experience: Champion our customer's support journey, providing timely, accurate, and effective solutions for their issues. Working closely with a broad range of global customers, including a significant portion of Fortune 500 companies.
- Resolution of High-Impact Technical Challenges: Address and resolve the most technically challenging and critical problems for our customers and partners, making a significant impact on their experience with Azure's products and services.
- Multi-Channel Customer Communication: Resourcefully and empathically engage with our customers through various channels including telephone, email, public and private forum ensuring their concerns are heard, understood, and addressed. Be part of Team-wide shift rotations cover business needs, including 'on-call' responsibilities and infrequent Saturday shifts.
- Customer Advocacy: Identify and report software bugs and customer suggestions, acting as the voice of the customer within our organization and helping to shape Microsoft's customer support strategy.
- Product Improvement Liaison: Act as a bridge to our internal development organizations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with our products.
- 1-3 years of technical support, technical consulting experience, or information technology experience.
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
- Experience in troubleshooting, debugging, and solving complex problems, along with a proven track record in technical support or a comparable customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment, you demonstrate exceptional resourcefulness and excel at prioritizing multiple demands, knowing precisely when and how to manage tasks effectively.
- Communication and senior stakeholder engagement skills, underpinned by an ability to communicate technical concepts to non-technical, senior business users with ease.
- Proficiency on at least one of the following technologies: Microsoft Power BI (Desktop application and the Service, and Gateway), any other similar BI tool such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy or Microsoft Excel would be beneficial.
- Basic network troubleshooting skills.
- Good understanding of SQL Server Analysis Services concepts, MDX, DAX and SQL Server Reporting Services,
- Or Underlying awareness of SQL Server, or any other Database Management system like Oracle or SAP.
- Opportunity to work with a leading BI provider.
- Learn and interact with skilled engineers.
- Expand knowledge across various fields.
- Develop essential data skills.
- Embrace our corporate culture:
- Collaboration and teamwork.
- Growth and personal development.
- Involvement in various projects.
- Experience diversity in a dynamic work environment.
- Collaborate with the leader in BI services.