Public Cloud Infrastructure and Application Management Specialist (Pécs)

Public Cloud Infrastructure and Application Management Specialist (Pécs)
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Hungary’s largest ICT employer is waiting for you!

Public Cloud Platform Production Responsible

Tasks:

  • Possesses all the expertise necessary to overview the production of a service unit – together with knowledge regarding the underlying technologies.
  • Plans and supervises the operating of the given type of service (a product of the Company) while maintaining respective service levels, deadlines and budgetary limitations.
  • Is familiar with the operation and capacity of service delivery units, and so contributes with his expertise to the forecasting of the viability of individual servicing contracts.
  • Coordinates the service delivery activities of various organizational units and checks upon their work progress.
  • Monitors the potential risks of the projects and strives to reduce these.
  • Handles emerging problems and conflicts professionally and with great autonomy.In cooperation with the SC OPM works on developing and improving processes, and on setting related priorities.


Position-specific tasks:

  • Responsible for the operation of the customer’s MS Azure tenant
  • Monitoring of the application onboarding pipeline and supervising the onboarding projects
  • Coordinating X-PU collaboration of specific TSI unitsActs as SPOC to the SDM, SCOPMs and the customer’s Technology Tribe lead
  • Standardization and modularization of the managed cloud service based on MS Azure
  • Responsible for compliance with SLA’s and Quality KPI’s

 

Position Special Tasks:

  • Proactively monitors service delivery processes in order to prevent incidents and makes proposals for their optimization.
  • Provides colleagues with professional guidance and coaching regarding solution development, contract delivery, and the increasing of customer satisfaction.
  • Typically works on projects covering the needs of the same single large client – often as a member an international team).
  • Might be the leader of a smaller professional team.Participates in projects, development of new service agreements with new clients or the deployment of the service portfolio of existing clients and transition support efforts – mainly as a technical expert.
  • Ensures that changes are implemented and incidents or problems are handled within the undertaken deadlines and at the contracted service level.
  • Carries responsibility for the quality, reliability and integrity of data reported on the activities of the service line. 

If you have…

  • Advanced English and/or German language skills
  • IT Process Management knowledge (ITIL)
  • Excellent communication skills
  • Strong solution focusIndependent way of working
  • Relevant operational knowledge and experience 

Advantages:

  • Project Management experience
  • Customer Management experience
  • Advanced presentation skills 

Personality:

  • Team Player
  • Self confident
  • Takes ownership (responsible?)
  • Customer Centric view
 
Pécs

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