Regional Customer Experience Director (Budaörs)

Regional Customer Experience Director (Budaörs)
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Regional Customer Experience Director

For our multinational client in Budaörs we are looking for a
 

Regional Customer Experience Director
 

Ensure the implementation of Business strategies within the chosen customer segments, hit sales target by successfully managed Call Center teams and guarantee the business profitability in line with the Budget expectation.  
 

Requirements:
 

  • 8-10 years of experience in relevant position (production environment or FMCG sector is evaluated as an advantage)
  • Familiarity with multinational companies
  • Advanced knowledge of English and Hungarian
  • Bachelor's/Master's degree
  • Reliable MS Office knowledge (Excel, Word, PowerPoint)
  • Leadership skills; Strategic vision; Analytical decision making
  • Strong commercial acumen (market economics and fundamentals understanding)
  • Strong customer focus; Collaborative attitude
  • Process design, quality and efficiency focus
  • International travels required
 
Tasks:
 
  • Set the strategic commercial direction for the business and work with the other functions (Operations, Logistics, Technical and Sales) to deliver
  • Delivery of the marketing plan, ensuring suitable customer awareness to underpin retention via loyalty and support accelerated growth
  • Define and deliver effective customer relationship management to ensure a high degree of customer engagement and advocacy
  • Ensure an optimized back office operation for the effective delivery of taking on new supplies, accurate invoices and contract administration
  • Ensure effective credit management processes are in place to minimize exposure of the business to bad debt, working with Finance to agree the successful implementation of credit management policy
  • Support effective planning and scheduling activities by Logistics to minimize customer run-outs
  • Strong leadership, management, coaching and development of the East Region Call Centers and Customer Service teams
  • As a member of the East Region senior management team, contribute actively to the success of the business
 

Please apply online after a short registration to our page.

 

Budaörs

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