Service Coordinator with German language knowledge (Budapest)

[ST-UGRCC01]

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Service Coordinator
with German language knowledge
[ST-UGRCC01]

Our client

Our client is a leading multinational service provider company which operates in more than 100 countries worldwide. The company has a Global Services Center in Budapest which supports European clients in a variety of business services.

Tasks

In the purpose of the role the collegue will be responsible for the scheduling and monitoring of a designated group of field engineer’s within a specific geographic area and ensuring that service requests are scheduled and attended.

Dispatch – Assign Incidents to a designated group of engineers and direct them to carry out the required work within specified timescales.

Resource Management – Manage the scheduling of engineers available time and escalate as required if availability is deemed to be insufficient.

Monitoring – Track the progress of outstanding incidents and that incident logs are updated in a timely manner and to the correct level of standardization and quality.

Escalation – Escalate any incidents that may breach a Service Level timescale and follow that escalation through to restoration of the ability to achieve stated targets.

Requirements

- Fluency in French and English
- Good working knowledge of MS Office (Word, Excel, Outlook)
- Customer service skills
- Strong negotiation skills
- Strong problem-analysis skills with attention to detail

Advantageous

- Experience of incident logging systems is an advantage

Workplace

Budapest

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Budapest

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