Service Delivery Manager (Debrecen)

Service Delivery Manager (Debrecen)
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Randstad Hungary Kft
Randstad Hungary Kft

Alapvető elvárások

SSC (Shared Service Center) 1 - 2 év tapasztalat beosztott Felsőfokú végzettség teljes munkaidő angol - középfokú

 

Our business partner is looking for a  Service Delivery Manager  to join their team.

Service Delivery Manager

Tasks

  • Responsible for the management of a service. 
  • This includes Service Management and line management of the staff including the TL(s) and Agents or Engineers engaged in providing the service. 
  •  Accountable for all the activities required to deliver a successful service and ensure is delivered to a consistently exceptional standard and as defined in the SOWs.
  • Accountable for Financial service Management  
  • Work with the Business Relationship Manager to develop clear Service strategies, objectives, and goals.  
  • Ensure your teams understand and deliver to these.
  • Set and monitor detailed KPI’s to ensure the effective day to day operations of the Service 
  • Work with the Business relationship Manager to implement effective training, reporting, process, and quality programs across your teams.
  • Work with  customers and represent Managed Services Department 

Requirements

Skills / Attributes Required

  • Highly customer focused

  • Excellent communication skills (written and oral), professional and confident English at all levels

  • Ability to motivate and lead a team to deliver high-level managed services

  • Ability to earn respect of internal/external customers, colleagues, and management

  • Excellent organizational skills

  • Good attention to detail

  • Excellent problem-solving skills

Technical

  • Good knowledge of Microsoft Office products

Behavioral

  • Working collaboratively

  • Accountability

  • Adaptability

  • Initiative (proactive)

  • Planning & organizing

  • Delegating and empowering

  • Managing change

Qualifications (Education and/or Experience)

  • At least Bachelor’s/College Degree (any field)

  • Previous experience in BPO, Customer Service, and/or technical account management

  • Demonstrated team management experience

  • Proven track record showing required skills and qualities

Offers

What we offer:

  • Competitive salary and benefit package 

  • Supportive working environment

  • Training support 

  • Long-term career opportunity

Workplace

Debrecen

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Debrecen

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Budapest

Debrecen

Pécs

Szeged

Veszprém

Székesfehérvár

Győr

Miskolc

Kecskemét

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