Service Delivery Manager (Pécs)

Service Delivery Manager (Pécs)
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Hungary’s largest ICT employer is waiting for you!

Service Delivery Manager

Tasks

  • Maintain positive relationships with customers
  • Supervise contract fulfilment and contributes to its optimization for both the client and the Company
  • Oversee all factors which might affect contract fulfilment
  • Establishes and refines processes to provide consistently high levels of customer service in a cost-effective manner
  • Collaboration with cross-functional units
  • Assess customer feedback and using your creativity to establish, improve, and refine services
  • Remain organized and meet deadlinescoordination role and End-2-End handling for incident-, problem-, change- (incl. service) and capacitymanagement 
  • Responsible for continuous improvement
  • Building partnerships and liaising with team leaders & OPMs to determine the company's services, delivery criteria, and solutions for issues that may arise.

If you have…

  • At least 3 year of Service Delivery Manager experience
  • Knowledge/Experience with Cloud operation and technologies (preferred)
  • Good knowledge of IT Service Management Tools (SM9, CMDB, …)
  • ITIL Foundation certificate, and/or equivalent work experience
  • local, near- and offshore Team-management experience
  • Structured and reliable task execution
  • German and English language knowledge
  • Certification in any of the above technologies is an advantage
  • Contract management and negotiation experience (participation in any transition/transformation projects in the IT sector is an advantage)
  • Service Level Management is an advantage

Softskills:

  • Strong interpersonal skills
  • Good communication skills
  • Strong teamwork skills and attention to detail
  • Good financial understanding of IT services (SAP knowledge is an advantage)
  • Analytical skills and the ability to interpret information from numerous sources to prepare and present reports
  • ITIL or Agile methodolody knowledge is an advantage
  • Willingness to travel
  • A high level of responsibility and accountability to customers
 
Pécs

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