Service Desk Agent Trainee (REF1235I) (Debrecen)

Service Desk Agent Trainee (REF1235I) (Debrecen)
A hirdetés már lejárt!

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Service Desk Agent Trainee (REF1235I)

  • Technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level)
  • Daily contact with the client and colleagues within the group
  • Prioritization, classification and documentation of malfunctions in a ticket system
  • Final, comprehensive end-to-end function test, if necessary with the customer
  • Initiate difficult/complex diagnoses
  • Forwarding of tickets to support units
  • Control and monitoring of tickets according to service level agreements
  • If required, customer-related proactive fault management (observation and evaluation of alarm messages and initiation of necessary measures)
  • Updating of system data and knowledge database; order completion
  • User Rights administration
  • Incident and Change management
  • Opportunity to optimize daily processes

  • Ongoing university studies
  • Fluent German and Hungarian knowledge
  • Basics of computer skill (knowledge of Microsoft products – Outlook, Word, Excel, Powerpoint)
  • Openness to novelties
  • Willingness to learn
  • Good stress tolerance
  • Good communication skills


  • Advanced IT knowledge
  • Knowledge of ticketing systems / tools
  • English language knowledge


* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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