Service Expert (Pécs)

Service Expert (Pécs)
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Hungary’s largest ICT employer is waiting for you!

Service Expert

Tasks

  • Second level support of archiving service on Linux servers
  • Planning, managing and creating documentation for updates and migrations
  • Professional communication in English with the German team / 1st level support
  • Managing tickets and incidents
  • Incident/Problem/Change management (Applying ITIL processes)
  • Setting up configuration and preparation of documentation
  • Monitoring activity and inspection of log files

If you have…

  • Solid basic knowledge with experience in Linux-/Unix-OS
  • Solid basic knowledge with experience with relational databases (ORACLE and PostgreSQL)
  • Knowledge with the tools Putty, SQLDeveloper or similar, SoapUI
  • Basic knowledge in networks (TCP/IP)
  • Basic knowledge with monitoring systems (Nagios, Prometheus, Grafana)
  • Basic knowledge with ITIL Incident-, Change-, Problem-Management
  • Basic knowledge with application-servers (WildFly/JBoss/Apache)
  • Basic knowledge in script-programming (Perl, Shell-Skripts)
  • Experience with 2nd/3rd Level-Support
  • Good English knowledge (is the project language)
  • Analytical thinking /problem solving
  • Independent, goal-oriented working
  • Experience in collaboration with the customer / subcontractor
  • Willingness to work in shifts (also night shift, mainly emergency service)
  • Willingness for long-term commitment

Advantages/ Desirable:

  • Basic knowledge in JIRA und Confluence
  • Basic knowledge in Java-programming
  • Skills in German language
 
Pécs

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