Team Leader (German speaking) - PÉCS (Pécs)

Team Leader (German speaking) - PÉCS (Pécs)
A hirdetés már lejárt!
Randstad Hungary Kft
Randstad Hungary Kft

Alapvető elvárások

Ügyfélszolgálat, call center 1 - 2 év tapasztalat 3 - 5 év tapasztalat középvezető Középfokú végzettség Felsőfokú végzettség teljes munkaidő távmunka, home office angol - középfokú német - középfokú

 

Our prestigious partner, Fressnapf International Business Services is looking for new Team Leader to lead one of their team at Pécs. 

They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they look for competent, animal-loving doers who think like they do. Their priority is their community and their people.

Thanks to their boutique set-up, your contribution to their mission will never get unnoticed. Beyond, they support your growth – let it be via foresight international projects or personal development.

 

Team Leader (German speaking) - PÉCS

Feladatok

As the Customer Service Team Leader , you will be responsible for leading and managing a team of German speaking customer service representatives at Pécs. 

  • Lead and manage a team of customer service representatives (around 15 FTE) 
  • Develop and maintain professional relationships with customers and team members. 
  • Coach and mentor team members to improve their performance and achieve their goals. 
  • Organize daily operations, including shifts, work plans, activities, and other related tasks. 
  • Use problem-solving skills to address customer issues and provide effective solutions. 
  • Analyze data and use it to improve team performance and customer satisfaction. 
  • Optimize processes to improve operational excellence and efficiency. 
  • Collaborate with other departments to ensure a seamless customer experience

Követelmények

  • 2-3 years of leadership experience in a customer support organization 
  • Advanced level German and English language knowledge 
  • Good communication and interpersonal skills. 
  • Coaching/mentoring ability and empathic attitude  
  • Strong problem-solving skills with a structured mindset. 
  • Bringing ideas and development plans proactively  
  • Process affinity and the ability to optimize them (focusing on operational excellence) 
  • Ability to transform data into actions. 

Amit kínálunk

  • Work-life balance and normal working hours: 2 days in the office, 3 days in home office per week. 
  • Attractive remuneration as well as various additional services and benefits, e.g. employee discounts or cafeteria scheme, home office allowance
  • The love of animals is in the Fressnapf DNA – if you have a dog, you can bring him/her to work with you
  • Unique corporate culture –  you will experience openness, transparency and appreciation in an innovative, dynamic environment 
  • An extremely successful business model in combination with permanent expansion and high growth
  • Your development is important– the company supports you with a wide range of learning opportunities

 

Munkavégzés helye

Pécs

 

Pécs

Állásajánlatok - legnépszerűbb városok

Budapest

Debrecen

Győr

Kecskemét

Nyírbátor

Tatabánya

Veszprém

Székesfehérvár

Miskolc

Jászárokszállás