Our international partner is looking for a dedicated Training and Quality Assurance Specialist to support the professional growth of their team and ensure top-tier customer experience. If you thrive in a dynamic environment, enjoy working with people, and have a background in training or quality assurance, this could be your next career move!

Tasks

• Maintain and update training materials for both internal teams and external clients
• Deliver in-person and/or remote training sessions for new and existing team members
• Monitor employee progress and support their continuous development
• Organize training schedules and coordinate induction programs
• Evaluate the quality of communication (calls, chats, emails) and provide feedback
• Oversee quality assurance processes including monitoring, scoring, and calibration
• Analyze performance data and make recommendations for improvement

Requirements

• High School certificate (BSC Degree is preferred)
• Strong English communication skills, both written and verbal
• Confident use of Microsoft Office applications
• Experience in delivering trainings
• Strong problem-solving and organizational skills
• Flexibility and adaptability
• Handling weekend shifts if needed
• Background in customer service and/or IT support
• CRM system knowledge

Offers

• Modern office environment
• Supportive, collaborative team and professional environment
• Cafeteria
• Structured onboarding training

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