Unit Process and Lead Manager (Pécs)

Unit Process and Lead Manager (Pécs)
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Unit Process and Lead Manager

Tasks:

  • Take over overall responsibility for the Incident, -Problem management process in a Service Line of T-Systems aligned with the Lead Incident Management
  • Represent the Service Line in the process improvement team on delivery level
  • Take part in the meetings
  • Initiate process improvements from the service line point of view
  • Play an active role in the improvements on delivery level
  • Bring planned and agreed process improvements to the service line’s service management 
  • Prepare decision proposals regarding process changes for service line’s service management meetings
  • Present planned and agreed process changes
  • Provide documentation on process changes for the update of Service Management Book and derive tooling requirements

If you have…

  • Longtime Application Management experience, including Incident and Problem Management
  • Deep knowledge regarding Service Operation processes, preferably shown by a corresponding ITIL certification (e.g. Service Manager / Expert)
  • Good negotiation skills
  • Affinity to and knowledge of quality management methodologies
  • High analytical skills
  • Management experience in multi-cultural teams
  • Fluent Business English
  • Very good in communications including Top Management Communication
  • Resilience and pro-activity
  • Team player
 
Pécs

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