Application Support Analyst (Budapest)

Application Support Analyst (Budapest)
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Our client is one of the leading investment banks in the world, and for their growing professional team we are looking for new colleagues now.

Application Support Analyst

Feladatok

- Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning
- Provide application support oversight in resolving and troubleshooting problems.
- Provide and support recommendations for improved procedures and policies.
- Work with various vendors and ensure that issue resolution is as per company's standards and there is timely notification to the customers for the ongoing production issues.
- Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner.
- Assist and support in achieving departmental goals and objectives.
- Provide advanced application support to effectively utilize the system infrastructure and resources.
- Provide direct assistance to users in using and interpreting software tools and products.
- Actively drive down incident and work towards improving application stability and resilience.

Követelmények

- 3-4 years’ experience in handling production support activities, identifying and resolving technical issues.
- Experience with handling ETL jobs (Ab-Initio) with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another.
- Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements.
- Should be aware of various scheduling tool.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Delivering regular and customized training to teams within the business

Amit kínálunk

- Attractive working environment
- Professional team
- Competitive salary package
- Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies

Munkavégzés helye

Budapest

Budapest

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