Audio Conferencing Analyst (English + French OR Spanish) (Debrecen)

(English + French OR Spanish)

Audio Conferencing Analyst (English + French OR Spanish) (Debrecen)
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For the safety of our customers and colleagues we are working from home, but we continue the selection process. We are still awaiting your application for this position. While for now we have to practice social distancing we do our best to provide appropriate support for everyone during this difficult time, therefore instead of personal meetings we arrange video interviews.

Our partner is a global service provider, delivering communication services and solutions to business customers with multi-site organisations.

Audio Conferencing Analyst (English + French OR Spanish)

Tasks

  • Owning, driving, communicating, updating and proactively representing the company in all domains of activities
  • Helping the users with the establishment of Conferencing service connection and guide them on how to use the service via the usual business communication channels such as e-mails and phone calls
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)
  • Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user's end
  • Work with a variety of business and technical teams to enhance service
  • Provide solutions, workarounds to incidents and problems
  • Provide exceptional service support to the business
  • Providing 1st line support for internal and external customers while using acquired/trained knowledge on Technical background of the Conferencing Services/Microsoft user environment (Windows, Office tools)
  • Understanding the services functions and ready to follow their changes and improvements

Requirements

  • English on advanced level AND French OR Spanish on a conversational level

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
  • Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession

Offers

  • Excellent opportunity to work for a strong, multinational company
  • Freedom due to shifts
  • Attractive salary and compensation package
  • Internationally oriented working environment in a strongly expanding company
  • Training and development possibilities
  • Motivating team leader and members

Workplace

Debrecen

 

Debrecen

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