Client Experience Professional (1year contract) (Budapest)

Client Experience Professional (1year contract) (Budapest)
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We are more than just one of the largest energy companies in the world. ExxonMobil is a place where we believe people should think independently, take initiative, grow to their full potential and help shape the future of energy. Diversity drives innovation and we are committed to providing inclusive workplaces where everyone can thrive, regardless of their background. The safety and wellbeing of our employees is at the heart of everything we do. We build skills and competencies through training and work experiences in a wide range of assignments. With a long history of industry leadership and cutting edge innovation, we are committed to addressing the dual challenge facing society today: to meet the world’s growing demand for energy while reducing environmental impacts, including the risk of climate change.

Established in 2004, we celebrate more than 15 years of providing a stable and collaborative working environment for over 1400 employees in Budapest. A diverse, multinational and friendly environment is what you will discover in ExxonMobil Business Support Center Hungary Ltd. Great opportunities for personal and professional career development via job-rotations, trainings, free language courses and collaboration on international projects await you.

Client Experience Professional (1year contract)

THE ROLE WILL YOU PLAY IN OUR TEAM

  • Interface with internal stakeholders to coordinate, support, and execute relevant stages of a customer’s journey and promote flawless delivery of a timely and accurate customer experience
  • Support Sales and other key Value Chain partners in resolution and escalations
  • Monitor order interfaces, pending orders & back orders, performing prompt investigation and resolving issues as required
  • Support the product return process with manual creation of correction/ return orders (ZRE)
  • Perform internal buyback & inter-affiliate activities
  • Support Team of Experts in resolving complex Order Fulfilment operational issues
  • Anticipate customers' needs and proactively solve issues
  • Steward performance of the Customer Services team according to defined Customer Experience metrics
  • Recognize and actively work to leverage the intersection of various work groups and their objectives
  • Escalate potential improvement items and resolution points to Supervisor and Performance Coach
  • Assist in development of root cause analysis & support the facilitation of corrective actions and reduction in recurring errors
  • Execute operational activities in compliance with Controls requirements of the respective business area in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction

WHO ARE WE LOOKING FOR

  • University degree
  • Fluent English
  • Customer Focus, attention to details, prioritization skills, be a great teammate with the ability to work independently
  • Good Issue Diagnosis and Resolution skills
  • Ability to work in multinational environment and to balance strategic and operational aspects of role
  • Digital mindset with an understanding of trends and impacts on customer service
  • Proficiency in Microsoft Office
  • Experience with SAP and Work experience in customer service and/or logistics is an advantage

What awaits you

  • Attractive salary & benefits package
  • Long term career perspective & range of opportunities at one of the largest companies in the world
  • Variety of benefits supporting your health & wellbeing (e.g. life insurance, private health insurance contribution, private pension fund contribution)
  • Flexible working hours and home-office opportunity
  • Relocation assistance for candidates from abroad
  • Programs for parents & wellness elements (e.g. refreshments, ergo stretch breaks)
  • Inspiring and diverse working teams
  • Interesting, stimulating work environment in an international atmosphere
  • Opportunities to enhance communication and language skills, job specific and broader trainings

Location

Budapest

Curious about this opportunity? Apply and we would love to tell you more!

STAY CONNECTED WITH US

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www.exxonmobil.hu

 

Budapest

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