Our partner is seeking a dynamic and dedicated Client Service Associate to join their international team in Budapest. They are a leading global organization that values quality, timely delivery, and customer satisfaction. The company is known for its collaborative work environment and commitment to ongoing training and professional development.
Client Service Associate
Feladatok
As a Client Service Associate, you will manage a portfolio of clients, ensuring the overall quality and on-time delivery of global payroll services. Your role will involve:
- Build and maintain long-term relationships with international clients and payroll providers.
- Communicate primarily via email and occasionally over the phone.
- Manage and oversee the entire payroll process from start to finish.
- Collaborate with internal teams like treasury, billing, and system support to provide the best service.
- Ensure customer satisfaction by delivering timely and accurate reports.
- Review and communicate payroll changes between clients and payroll providers.
- Audit and reconcile payroll calculations using proprietary software and Excel.
- Troubleshoot discrepancies by identifying root causes and next steps.
- Ensure accurate and timely payroll funding.
- Prepare and review client-specific payroll reports.
- Ensure correct billing procedures.
Követelmények
- Fluency in English
- Experience in customer service is an advantage
- Excellent communication and analytical skills
- Customer oriented attitude
- Problem solving skills
Amit kínálunk
- Multinational environment
- Development opportunities
- Hybrid working (2 days home office)
- Comprehensive training in the first months
- Cafeteria and other benefits
Munkavégzés helye
