Contact center representative (German) (Budapest)

Budapest

Contact center representative (German) (Budapest)
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We are looking for a new employees for the purposes of american owned essential oil company in the following position:

Contact center representative (German)

Elvárások:

  • Excellent communication skills,
  • Organized and detail oriented,
  • Ability to follow instructions, policies, and procedures,
  • Works well with others,
  • Proactive while assisting others,
  • Ability to read, write, record, receive, and send communications effectively and professionally,
  • Passionate about good customer service,
  • Previous customer service experience, preferred,
  • Desire to move up and grow with doTERRA, preferred,
  • Ability to apply empathy in difficult situations, ,
  • Language Requirement: at least advanced English and fluent/native German

Feladatok:

  • Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service.,
  • Respond promptly with correct grammar and punctuation in verbal and written communications,
  • Use resources to answer questions and resolve concerns promptly and courteously,
  • Follow-up on customer service issues,
  • Capture customer feedback,
  • Identify and track/code contact types,
  • Attend necessary trainings, Upsell and inform customers about promotions and products,
  • Help with special projects as needed,
  • Adhere to schedule and meet other department performance standards,
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions,
  • This position operates in an office environment that may include exposure to stationary positions and computer blue light for extended periods of time,
  • Ability to work under pressure, including during peak season,

, Job Description:,

Provide the highest level of customer service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types., , Context/Scope:, doTERRA is the world s largest essential oil company with an annual revenue of over $2bn. Our Budapest based office plays a critical role in supporting our customers throughout Europe., , Working hours:, 9 am to 6 pm full time, 9 am to 1:30 or 1:30 pm to 6 pm part time

Munkavégzés helye:

Budapest

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Budapest

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