Customer Contact Management Trainee (Spanish and Portuguese speaker) (Budapest)

Customer Contact Management Trainee (Spanish and Portuguese speaker) (Budapest)
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Mind-Diák Szövetkezet

Customer Contact Management Trainee (Spanish and Portuguese speaker)

Feladatok

  • Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities
  • Manage incoming customer calls and monitor new cases coming via email
  • Aim for “first call resolution” practice especially for requests
  • Classify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possible
  • Support request/claim resolution process with additional data gathering and communication
  • Monitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer ed on templates

Elvárások

  • Ongoing university studies (active student status in Hungary)
  • Excellent English and Spanish written and verbal, Portuguese language is a plus
  • Knowledge of Microsoft Office and expertise of MS Excel

Előnyök

  • Previous experience in communication area is a plus

Amit kínálunk

  • Flexible home office policy
  • Trainee program opportunity
  • Thesis support
  • Paid leave
  • Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer/Winter Events, Well-Being Lectures Sport Clubs
  • Months 1–3: gross HUF 2,400/hour, from the 4th month onward: gross HUF 2,600/hour

Munkavégzés helye

Budapest XIII.

Budapest

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