Our prestigious partner, a market leader of pet supplies is looking for motivated and customer-oriented individuals to join their Customer Service Team at the newly established Business Service Center.
They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they look for competent, animal-loving doers who think like they do. Their priority is their community and their people.
Customer Service Agent (German speaking)
Feladatok
The company is looking for a motivated and customer-oriented individual to join their team as a Customer Service Agent.
The ideal candidate should have solid written and spoken German skills, along with enthusiasm about learning in this field. The candidate should be comfortable handling phone calls in a positive and professional manner, while also possessing excellent communication skills.
What to expect
- Handle customer inquiries and resolve issues in a timely and efficient manner
- Communicate with German speaking customers via phone, email, and chat
- Provide exceptional customer service by actively listening, empathizing, and providing solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with other teams to ensure the best possible customer experience
- Identify opportunities to improve customer experience and provide feedback to the team
- Hybrid work schedule (2-3 days/week in the office)
Követelmények
- Strong, fluent German knowledge (written and spoken)
- Middle level English knowledge
- Experience in customer service (preferably in B2C), at least 6 months
- Good communication skills and being comfortable with handling phone calls in a positive and professional manner
- Willingness to learn
- Solution-oriented mindset
- Attention to detail
- Open to work in shifts, rotated between 8am - 8pm, Monday - Saturday (always in 8 hours, 5 days)
Amit kínálunk
- The love of animals is the company's DNA – if you have a dog, you can bring him/her to work with you
- Unique corporate culture – you will experience openness, transparency and appreciation in an innovative, dynamic environment
- You can be YOU, the “you” culture will be used across entire company and across all hierarchical levels
- An extremely successful business model in combination with permanent expansion and high growth
- Work-life balance and flexible working hours – you have the opportunity use the advantages of mobile working
- Because you deserve it! – Attractive remuneration as well as various additional services and benefits, e.g. employee discounts or cafeteria scheme, home office allowance
- The well-being of their employees is really important
- Your development is important – the company will support you with a wide range of learning opportunities
Munkavégzés helye
