Manage and maintain customer expectations, referencing pre-established service level agreements where applicable.
Make recommendations on existing knowledge base documents and identify knowledge gaps
Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service
Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided
Execute day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include commercial and strategic accounts and terminals
Provide customer service via the internet, phone and email to support activities including:
Account set-up, allocation and delivery issues
Order processing and order fulfilment
Sales order tracking
Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems
Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues
Elvárások
Ongoing studies and active Hungarian student status for at least 6 more months
Pursuing a bachelor’s or master's degree - already completed your first year at university
Fluent English knowledge both written and verbal
Proficiency in MS Office applications (Excel, Word)
Ability to keep deadlines whilst under pressure without compromising accuracy
Előnyök
Experience in a similar field
Fluent German knowledge
Amit kínálunk
2145 Ft/hour in gross
A company culture where they respect their diverse and unified teams, where they are proud of their achievements and where fun and the mindset of giving back to our environment are highly valued
Possibility to join their social communities and networks
Chill-out and collaboration spaces in a modern office environment
Learning and development opportunities to shape and advance your career path
