Our partner, a global life sciences company and one of the top players in the research and diagnostics space, is expanding its Budapest-based team and looking for an experienced Customer Service Manager. This position offers a unique opportunity to lead a multilingual regional team and shape customer service operations across several countries.

• Minimum 5 years of leadership experience in a Customer Service or SSC environment.
• A hands-on, people-focused leader who can motivate and empower teams.
• Fluent English is a must; French or other second language is a plus.
• Strong working knowledge of SAP (E1P), BI reporting, CRM tools, and Excel.
• Excellent communication, problem-solving, and project management skills.
• Experience in e-commerce, online order management, or multinational settings is highly valued.
• A flexible, driven, and confident leader who thrives in dynamic, multicultural environments.

• Competitive salary and annual bonus
• Cafeteria program and commuting support
• Private health insurance with full coverage and premium services
• Life and accident insurance
• Loyalty and family-related benefits (marriage, childbirth, school start support)
• Employee referral bonus
• All You Can Move / gym membership discount
• Hybrid work model (3 office days per week)
• Modern office in central Budapest

Budapest