Multilingual Customer Service Representative or IT Helpdesk Analyst (Budapest)

Multilingual Customer Service Representative or IT Helpdesk Analyst (Budapest)
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Our business partner is looking for new Multilingual Customer Service Representatives and IT Helpdesk Analysts. If you are interested in the field of Customer Care and working in a fast paced environment and you have excellent communication and problem solving skills then our offer is for you!

Multilingual Customer Service Representative or IT Helpdesk Analyst

Feladatok

  • Being first point of contact for B2B partners (e-mails, phone calls)
  • Take ownership of customer issues and ensure resolution.
  • Provide exceptional support for clients with high understanding and communication skills
  • Cooperating with other departments (e.g. sales)
  • Escalate issues as needed per client procedures.
  • Ensure data privacy compliance.
  • Maintain positive communication with customers, team, and partners.

Követelmények

  • Full professional proficiency in English and any of the following languages: French, German, Polish, Italian, Portuguese (written and spoken)
  • Previous experience in Customer Support or Technical Support or similar field is an advantage but we also welcome entry-level candidates!
  • Good Knowledge of Microsoft Office products 
  • Highly customer focused attitude
  • Excellent communication skills (both written and oral)
  • Excellent organizational skills and good attention to detail 
  • Excellent problem-solving skills 
  • Excellent time and people management skills 
  • A High school diploma or equivalent is the minimum requirement, College level preferred.
  • Must be eligible to work in Hungary (European citizenship or residence permit)

Amit kínálunk

What we offer:

  • Competitive salary and benefit package 

  • Supportive working environment

  • Training support 

  • Long-term career opportunity

Munkavégzés helye

Budapest

Budapest

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