Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level
Elvárások
Advanced or native in Dutch language and you have upper-intermediate English language skills
Experienced in any customer service – experience gained in IT Help Desk/ customer support role (we provide you 4-weeks foundation IT training as part of the Onboarding process)
You have willing-to-learn attitude & customer-focus mindset
Amit kínálunk
Training and continuous learning and certification opportunities
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
Easy to access location and modern office building
Competitive salary and cafeteria benefits; free sport allowance, All You Can Move SportPass, medical benefits
