English speaking Team Leader (Budapest)

English speaking Team Leader (Budapest)
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Randstad Hungary Kft
Randstad Hungary Kft

Alapvető elvárások

Ügyfélszolgálat, call center 1 - 2 év tapasztalat középvezető Középfokú végzettség teljes munkaidő angol - felsőfokú

 

Our business partner is looking for a Team Leader colleague for their After-Sales Technical Support Specialist team.
If you posses leadership experience and have coordinated a team before in a field related to Customer service or Technical Support this could be the perfect opportunity for you!

 

English speaking Team Leader

Tasks

 

  • Serve as the first point of contact for team inquiries, escalating complex issues and resolving customer complaints.
  • Lead and facilitate team meetings to ensure everyone is aligned and communication remains open and effective.
  • Actively mentor and guide team members, monitoring performance and identifying skill gaps to ensure continuous improvement.
  • Develop and deliver targeted training to ensure the team is fully knowledgeable on departmental procedures and standards.
  • Improve processes by listening to feedback from both your team and customers and implementing positive changes.

 

Requirements

 

  • Proven experience in the Customer Service field and in team management
  • Excellent communication skills in English
  • Excellent organizational and problem solving skills
  • Good knowledge of Microsoft Office products

 

Offers

 

  • Competitive salary and benefit package 
  • A collaborative, respectful, and open work culture
  • Regular team events and engagement activities
  • A modern, stylish office in the heart of Budapest with great transport links

 

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Budapest

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Budapest

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