French speaking Customer Service Supervisor

Tasks

• Supervise and mentor a team of customer service professionals, fostering a collaborative and productive work environment.
• Actively participate in sales calls and provide support to team members, ensuring seamless interactions between sales and customer service.
• Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement corrective actions for continuous improvement.
• Ensure daily order entry, prioritize order accuracy, and maintain a zero backlog to exceed customer expectations.
• Oversee dispute resolution processes, handle escalations, and manage investigations to provide timely and effective solutions.
• Collaborate with the team to meet and exceed business targets, with a focus on order processing efficiency and accuracy.
• Monitor and ensure a high telephone pick-up rate to deliver superior customer service.
• Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions.
• Actively contribute to various team meetings and events to align with company strategies and goals

Requirements

Offers

Workplace