French speaking Order Management Supervisor (Budapest)

French speaking Order Management Supervisor (Budapest)
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Randstad Hungary Kft
Randstad Hungary Kft

Alapvető elvárások

Ügyfélszolgálat, call center 1 - 2 év tapasztalat 3 - 5 év tapasztalat középvezető Felsőfokú végzettség teljes munkaidő hybrid munkavégzés angol - középfokú francia - középfokú

 

Our business partner - a biotechnological manufacturing company - is looking for a  French speaking Order Management Supervisor  to spearhead the EMEA region's order management team.

If you're ready to make a significant impact on the business and shape the customer service landscape, then our offer is for you

French speaking Order Management Supervisor

Tasks

  • Supervise and mentor a team of customer service professionals, fostering a collaborative and productive work environment.
  • Actively participate in sales calls and provide support to team members, ensuring seamless interactions between sales and customer service.
  • Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement corrective actions for continuous improvement.
  • Oversee dispute resolution processes, handle escalations, and manage investigations to provide timely and effective solutions.
  • Collaborate with the team to meet and exceed business targets, with a focus on order processing efficiency and accuracy.
  • Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions.
  • Actively contribute to various team meetings and events to align with company strategies and goals.

Requirements

  • Fluency in English and French (mandatory)
  • Min 2-3 years experience in similar role and customer service or a related field
  • Proven experience in people management and team leadership.
  • Strong interpersonal and communication skills.
  • Proficiency in Microsoft Excel and data analysis.
  • Familiarity with SAP and BI analytics (an advantage and a plus).
  • Exceptional problem-solving and decision-making abilities.
  • Excellent organizational and time management skills.
     

Offers

What we offer:

  • Attractive compensation package with a wide range of benefits, including cafeteria and private health care package
  • Development opportunities for personal and professional growth
  • Home office opportunity (hybrid)
  • A great diversity of cultures

Workplace

Budapest

 

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Budapest

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Budapest

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