German or French speaking Service Desk Analyst (Budapest)

German or French speaking Service Desk Analyst (Budapest)
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Our client is a multinational company where the employees are from all over the world! If you like the multicultural environment you will definitely have a nice time here!

German or French speaking Service Desk Analyst

Tasks

As a Service Desk Analyst (Level 1) you will resolve IT issues for our multinational customers together with your colleauges.

  • They will contact you via email, phone, chat or a self-service portal and your task will be to support them in English/German/French/Polish language by resolving the issue on the spot or by coordinating with other technician teams to find the resolution.
  • Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests, providing information to both customers and IT teams and follow up on unresolved cases.

Requirements

You are the perfect candidate for this position if you:

  • have a fluent German OR French language knowledge and a confident level of English
  • have at least 3 month experience of IT Service Desk OR 6 month experience of Customer Service position
  • feel enthusiastic about answering questions and supporting international partners on a daily basis
  • knowledge of computer hardware/peripherals and printers
  • any previous experience or studies related to Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares

Location

Budapest

Offers

Would you enjoy finding solutions and providing IT support on a daily basis while working together with your team? Do you speak fluently English and German OR French?

Do you feel enthusiastic about using your language skills in an international environment?

If your answer is yes, then this could be your opportunity!

Budapest

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