German-speaking Customer Service Specialist (Budapest)

German-speaking Customer Service Specialist (Budapest)
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Our partner, a Germany-based software company specialized in innovative planning tools for the interior design industry, is expanding its support team in Hungary. They are looking for a German-speaking Customer Service Specialist to join their small, dedicated international team and support users of a unique planning software.

If you enjoy helping others, speak fluent German, and are looking for a long-term role with a friendly, close-knit team—this might be the perfect opportunity for you.

German-speaking Customer Service Specialist

Tasks

  • Be the first point of contact for German-speaking users (homeowners, designers, and resellers)
  • Assist with general software use, basic setup, and “how-to” questions 
  • Provide L1 support and walk users through solutions in a clear and helpful way
  • Handle inquiries via phone, chat or email—mainly in German
  • Collaborate with the international support team (Germany & Hungary)

Requirements

  • Native-level or full professional German skills
  • Solid communication skills and a supportive, patient attitude
  • Comfortable with digital tools and learning new software
  • Approx. 2–5 years of experience in a support/helpdesk/customer care role
  • Bonus points if you have experience with design software tools
  • Proactive mindset, comfortable in a smaller-team structure
  • Good English for  mainly internal communication
  • Dutch/French language knowledge is a plus

Offers

  • A stable, long-term position in a growing international team
  • Supportive onboarding and training provided – no tech background required
  • Small company environment: your ideas matter, your work is visible
  • Balanced workload and predictable work hours (work-life balance)
  • Great office atmosphere with a friendly, down-to-earth team
  • Close collaboration with both German and Hungarian colleagues
  • Competitive salary and benefits package
  • Remote or hybrid work model

Workplace

Budapest

Budapest

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