Our partner is a growing SSC, which would like to extend its Customer Service site.

We are looking for candidates with strong German and English language skills to join their team.

German speaking First Line Analyst

Feladatok

• Answering support queries via tools, phone and email, keeping daily contact with users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improving customer satisfaction level

Elvárások

• Fluent or intermediate English, AND German language knowledge
• Excellent communication skills, both written and verbal
• Self-motivated and able to work under minimal supervision, proactivity
• Good problem solving skills
• Customer orientated personality
• Strong MS Office skills

Amit kínálunk

• Cafeteria benefits
• Medicover private health care package
• Language courses, soft skills training and talent programmes
• Go through a professional and personal development
• Have a stable workplace with flexible scheduling (HO opportunity)

Budapest