German speaking Helpdesk Analyst

German speaking Helpdesk Analyst
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Are you ready to kickstart your career in a multinational environment where you can use your German skills daily? Do you have a customer-oriented mindset and good analytical skills? Do you show interest in information technology, or have you already gained experience in a service desk analyst position?

Our multinational client is looking for motivated candidates to join their growing team in German-speaking Helpdesk Analyst roles (L1-L2). 

German speaking Helpdesk Analyst

Feladatok

  • Providing 1st line technical support to customers – taking inquiries by phone and email
  • Dealing with problems for hardware, such as servers, computers and printers, and software programs
  • Asking questions about the problem and explaining possible solutions
  • Coping with common or basic technical issues such as resetting passwords
  • Using automated diagnostic programs to solve network problems
  • Using helpdesk software to log calls with descriptions of issues, progress and solutions
  • Passing calls to a team of 2nd line support analysts if the problem is more complex
  • Receive and record client inquiries and process relevant paperwork/systems 

Követelmények

  • Strong German and English language skills
  • Basic knowledge of Windows and MS Office applications 
  • Openness to work in shifts
  • Willingness to learn
  • Customer-oriented mindset and communication
  • Customer service experience is an advantage

Amit kínálunk

  • Full remote work possibility
  • Complex training programme 
  • Supportive and welcoming environment
  • Health insurance
  • Career perspective
  • Access to several thousand online trainings via one of the biggest providers

Munkavégzés helye

Budapest

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