German Speaking IT helpdesk (Budapest)

German Speaking IT helpdesk (Budapest)
A hirdetés már lejárt!

 

Our partner is an Information Communication Technology Services company with an extensive history. They have offices in more than 20 countries and their Hungarian operation has 200+ employees and is undergoing rapid growth. 

Our partner is full of diverse people focused on a common goal of reimagining the digital experience.  Our strength is that we embrace, in fact, rely on cultural differences and diversity to bring a wealth  of perspectives to this one common cause.

No prior helpdesk experience is required as the company provides extensive training for all our new joiners.

 

German Speaking IT helpdesk

Feladatok

  • Help end-users by resolving their IT issues and queries 
  • Provide support through email, chat or phone 
  • Support customers in German and English 
  • Deal with software and connection-related issues 
  • Use automated diagnostic programs to solve network programs 
  • Use helpdesk software to call with descriptions of issues, progress, and solutions
  • Escalate complex cases to Level 2 agents

Követelmények

  • Good command of German AND English both written and verbal 
  • Effective communication with clients at every level 
  • Ability to find creative solutions to problems 
  • An interest in the world of IT
  • Openness for providing support on weekends/at nights 

Amit kínálunk

Benefits: 

  • Language Allowance
  • SZÉP Card Benefit 
  • Sign-on bonus
  • Private Health Insurance 
  • Fitness pass
  • Free online training programmes
  • Flexible remote work
  • Multicultural environment with 25+ Nationalities 
  • Employee Assistance Program which can provide professional help with your mental and physical health, finances, and legal issues 

 

Munkavégzés helye

Budapest

 

Budapest

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