Head of Team (Order Management) - German and English Speaking (Debrecen)

Head of Team (Order Management) - German and English Speaking (Debrecen)
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Head of Team (Order Management) - German and English Speaking

Tasks:

  • Management of all OM operational topics related to customers
  • Lead and coordinate the daily work of the team; delegate, control and supervise ongoing tasks, deadlines and projects
  • Overall management of resources and quality in the team across operational subteams
  • Development and implementation of plans in regards to employees and their competencies according to the business strategy
  • Ensure target achievement and continuous optimization of processes and quality
  • Planning and development of transition activities
  • Identify training needs, implement proper knowledge transfer
  • Carry out performance evaluation of team members
  • Full compliance with the agreed service levels, quality targets and customer satisfaction indexes
  • Ensure operational and management reporting for quality purposes 
  • Stakeholder management, handling of escalations

If you have…

  • At least 3 years of experience in Order Management
  • Fluent (C1) German and at least B2 level English
  • Excellent leadership skills ensuring result as a cross function
  • Strong customer orientation
  • Excellent skills in regards to internal (staff) and external (customer) communication
  • Understanding of ITIL processes, SLAs&OLAs
  • Certificate of good-conduct
  • Understanding of financial figures 
  • Being able to cooperate within an international team, being able to strengthen the team cohesion
 
Debrecen

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