Lead Incident Manager (TC Delivery) (Budapest)

Lead Incident Manager (TC Delivery) (Budapest)
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Hungary’s largest ICT employer is waiting for you!

Lead Incident Manager (TC Delivery)

Tasks:

  • Lead and coordinate CBI High/Critical incident resolution / Conduct Root Cause Analysis (RCA)
  • Manage lifecycle of incident / problem tickets
  • Initiate and lead technical conference calls
  • Coordinate efforts of all involved parties, including suppliers and external teamsInitiate and drive internal and external escalation procedures
  • Create and distribute Incident / RCA reports to key stakeholders
  • Make recommendations for process and quality improvements
  • Set and track measures for process and quality improvement activities
  • Agent for special, management driven escalations / topics

If you have…

  • German: B2/C1
  • English: B2/C1 

Advantages: 

  • ITIL V3 SOITIL V4 Foundation
  • Network basic CCNA
  • Excellent communications and problem solving skills 

Personality:

  • Proactive attitude
  • Team player
  • Ability to cope with stress
 
Budapest

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