Lead Incident Manager with German and English (Magyarország)

Lead Incident Manager with German and English (Magyarország)
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Lead Incident Manager with German and English

 

Job Description

  • Take the lead in addressing crisis situations in a 24/7 operational environment
  • Assist in resolving critical (P1), complex, and multiple customer incidents, involving all relevant parties
  • Support communication efforts with top management and clients regarding incident resolution strategies
  • Collaborate effectively with various units/parties involved in incident resolution efforts
  • Participate in optimizing and executing handover procedures towards Problem Management
  • Contribute to the development and execution of strategies to prevent incident occurrences
  • Assist in managing and optimizing IT incident, knowledge, and quality processes
  • Contribute to lessons learned and training processes, including documentation creation
  • Learn from and support Lead Incident Managers through training, coaching, and shadowing
  • Participate in incident simulations (dry runs) and coordinate as needed
  • Support Lead Incident Managers as shift leads
  • Contribute to projects with strategic relevance under guidance

 

Qualifications

  • German at C1 level and English at B2 level
  • Basic understanding of IT concepts
  • Good communication skills, particularly in high-stress situations
  • Customer-centric mindset

 

Advantages

  • Exposure to Service Desk operations
  • Familiarity with ticketing tools
  • Awareness of ITIL principles

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