The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Lead the end-to-end quality strategy for Business Customers within Telekom Deutschland GK (TDG GK), covering all customer segments (T-Business). Own the development and implementation of quality standards throughout the product lifecycle (Plan–Build–Run). Serve as a key advisor to senior leadership, collaborating across the Deutsche Telekom Group to drive Zero Outage, preventive measures, and continuous improvement.

Key Responsibilities:

Strategic Leadership & Governance

• Define and steer Plan, Build & Run quality standards for business customer solutions across TDG GK.
• Act as a strategic advisor to senior management, preparing business-critical proposals
• Align quality initiatives with overall T-Business & Delivery strategy

Quality Culture & Zero Outage

• Drive the implementation and expansion of the Zero Outage concept across all business segments
• Lead complex quality programs, audits, and continuous improvement initiatives
• Monitor quality performance and proactively implement corrective actions

Continuous Improvement & Risk Management

• Lead process optimization and efficiency enhancement projects
• Identify and implement preventive measures to minimize risks and penalties
• Proactively manage risks and develop sustainable solutions in collaboration with key stakeholders

Cross-Functional Collaboration

• Foster effective collaboration with national and international teams
• Balance quality assurance with cost-efficiency in complex settings
• Overcome organizational barriers through strong negotiation and diplomacy skills

Decision-Making & Business Impact

• Prepare & make broad-scope decisions with significant business implications
• Translate strategic goals into measurable action plans
• Consider financial impacts, including penalties and cross-/up-selling potential

Requirements

• Fluent in German and English (both written and spoken)
• 7–10 years of leadership experience in the telecommunications industry
• In-depth knowledge of Zero Outage, ITIL, and telecom-specific solutions
• Proven success in managing large-scale programs and transformation initiatives
• Excellent stakeholder management and interpersonal collaboration skills
• Strong sense of ownership, structured thinking, and accountability
• Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook)
• Confident, assertive communicator with strong presentation skills
• Lean Six Sigma or similar quality certifications are a plus
• Experience with automation and ITSM systems is advantageous
• Background in engaging with C-level stakeholders is highly desirable

Debrecen