Norwegian service desk representative (Budapest)

Norwegian service desk representative (Budapest)
A hirdetés már lejárt!

Nemzetközi IT Outsourcing partnerünk részére keresünk munkatársat

NORWEGIAN SPEAKING SERVICE DESK

(16-0520)

pozícióba.

Feladatok

  • Please join our international team to take care of all IT users from our prestigious clients, providing technical assistance and high level of technical problem resolution via telephone or email, taking the ownership to monitor the incoming problems until they have been solved, either by him- or herself or with the responsible parties.
  • Taking ownership and responsibility for problems of client’s technical issues
  • Accepting and immediately starting to process, solve or forward SW/HW and telephony problems. Having a duty to supply information to the users 
  • Answering calls offered to Service Desk queues and being responsible for managing the ticket queues
  • Analysing requests and problems and developing solution suggestions
  • Maintaining a high level of Quality Customer Service
  • Promptly notifying Critical Incident Management of high priority issues after collecting required information for escalation 
  • Intimating the Shift lead/ L2 whenever there is an upward trend in calls
  • Providing detailed documentation in call logging system
  • Increasing knowledge base by passing new issue resolution information to Service Desk’s Knowledge
  • Administrator through the established Missing Knowledge process

Elvárások

  • A good command of English and Norwegian
  • Experience in working with customers or in an international environment is a huge advantage
  • Reliable, open, communicative personality who works well within a team and has accurate work habits
  • Customer orientated, a good listener and asks competent and well directed questions
  • Ready to learn new applications and solutions and has quick learning ability
  • Good Analytical & Coordination skills are essential
  • Excellent Soft skill, Communications skills (Voice & Email) to handle global customers
  • Fresh graduates are also welcome!

Amit kínálunk

  • Competitive salary + Annual bonus system + Cafeteria package
  • Home office option
  • Free medical services
  • Company insurance
  • Online trainings
  • Language course reimbursement
  • All You can Move Sportpass + other discount fitness options

A munkavégzés helye

Budapest

 

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HUMANFIELD Tanácsadó Iroda
www.humanfield.hu

 

Budapest

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