Operation Manager - English and German Speaking (Debrecen)

Debrecen

Operation Manager - English and German Speaking (Debrecen)
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Ha rendelkezel ügyfélorientált szemléletmóddal, folyékony német nyelvtudással valamint Veritas szoftverek ismeretével, úgy ne hagyd ki a lehetőséget és jelentkezz hozzánk

Operation Manager - English and German Speaking

Continuous analysis and optimization for the internal process in terms of quality, cost, output, productivity, etcEnsuring 24/7 Network, Infrastructure & Services Monitoring and Alarm Handling and 1st & 2 nd Level Fault ResolutionOnboarding of new services and infrastructure in 24/7 Operationperiodically Reporting (KPIs) Supports service level and escalation management for international customersGeneral support and reporting to the internal Service Delivery ManagerCustomer care and support of existing customer about performance and qualityPlans, controls and assumes responsibility for the timely / qualitative provision of the scope of servicesresponsible for technical / operational conceptsPlans and develops methods to increase efficiency in coordination with the SDM and implements them responsiblyResponsible for application and platform operationcoordination role and End-2-End handling for incident-, problem-, change- (incl. service) and capacitymanagement Responsible for continuous improvement

Ha mindezzel rendelkezel,

  • At least 3 year of Operation Manager experienceKnowledge/Experience with Cloud operation and technologies (preferred)Good knowledge of IT Service Management Tools (SM9, CMDB, …)ITIL Foundation certificate, and/or equivalent work experienceExperience in optimizing operational processeslocal, near- and offshore Team-management experienceStructured and reliable task executionGerman and English language knowledgeKnowledge as Service Delivery Manager (preferred)Project management experience (preferred)<br>
  • Softskills:<br>
  • Good communication skillsAnalytic way of thinkingProactive problem-solving abilityAbility to handle high workloadAbility to withstand stressA high level of responsibility and accountability to customers
Debrecen

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