OPERATIONS ASSOCIATE

Are you interested in the dynamics around Operations and enjoy working in a fast-moving environment? Do you have a customer-oriented mindset and want to be a key player in ensuring that our courier partners get a world-class experience? If so, then please read on!

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Hungary in 2018 and have now grown to over 50 cities. We are growing rapidly and are now looking for an Operations Associate to join our Operations team in Budapest.

In the Operations Team, we focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.

As an Operations Associate, you will be a part of ensuring that our courier partners get the right help and support throughout their Wolt journey. This entails everything from giving one-to-one support on ad-hoc questions carrying out document checks to follow KPIs or automating workflows. Working in a fast and dynamic environment, it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing our great courier partners requires a can-do attitude, as some routine tasks require our attention.

In this pursuit, we aim to create the World’s best courier experience by optimizing processes, bettering content, and assuring that we have as little friction as possible.

As a vital member of our dynamic team, you'll spearhead the nurturing existing relationships with courier partners.  Day-to-day responsibilities will include liaising with courier partners, investigating and solving their daily problems, handling administrative tasks.

Responsibilities:

• Daily communication with existing courier partners
• Handle day-to-day administration and tackle ad-hoc tasks related to courier partners
• Assistance in your Team Lead’s work
• Monitoring external factors that affect operations and creating technical solutions
• Identify and investigate breaches of contract of existing partners

Our humble expectations

• Relevant experience in operations, logistics or support fields
• Exceptional communication skills, both verbal and written, as daily interaction with courier partners is a key aspect of the role
• A proactive and can-do attitude, thriving in a fast-paced and high-impact environment
• Fast learner with the ability to adapt quickly to new tools, processes, and information
• Strong teamwork skills, coupled with the ability to work independently and collaborate with other departments
• Proactive planning and a thorough mindset, consistently seeking better ways to accomplish tasks
• Fluency in both Hungarian and English is a must
• Confident speaking skills on the phone

 Bonus Points if You Have:

• Experience working with multiple external accounts
• Analytical and problem-solving skills, with the ability to make decisions through data analysis
• Familiarity with tools such as Microsoft and/or Google Workspace, Monday.com
• Driver’s license 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What We Offer

• Independent work in a dynamic, international team
• SZÉP-card
• Private health insurance
• AYCM card (self-financed)
• Discount on Wolt orders
• Employee Assistance Programme