Part Timer- German Speaking Shared Service Desk Analyst L1 (Budapest)

Part Timer- German Speaking Shared Service Desk Analyst L1 (Budapest)
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About TCS Hungary’s IT IS Unit:

Come and work in our constantly growing Hungarian Global Delivery Center. As one of the largest Business Units of TCS Hungary, the IT-IS Unit provides IT Service Desk solutions to top international clients in a long-term partnership, continuously helping them expand their business and develop new opportunities.

You will have the opportunity to:

  • Be part of a real multinational team and environment (90+ nationalities in TCS Hungary)
  • Develop your career path and grow domain wise (vertical and horizontal opportunities for growth and rotation among different units)
  • Learn and develop soft and hard skills (1000+ internal training)

Part Timer- German Speaking Shared Service Desk Analyst L1

FUNCTION

As a Part-Timer Service Desk Analyst your main goal is:

  • Troubleshoot IT related issues and handle customer requests
  • Provide remote support through different channels such as telephone, email, or chat
  • Support our top customers using your specific language skills

REQUIREMENTS

The key requirements for the role are:

  • A high school diploma
  • Speak English on a communication level (for interviews, training, and internal communication)
  • Speak German on a business level (working/support language)

… and main advantages would be:

  • Relevant experience in Service Desk, Help Desk or Customer Care roles
  • Relevant experience in a Customer Support role
  • Ability to interact with customers and provide solutions
  • Basic Windows, Office 365, and Network troubleshooting skill

 

Budapest

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