PARTNER PERFORMANCE MANAGER

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. Wolt was founded in 2014 and joined forces with DoorDash in 2022. Together, Wolt and DoorDash operate in 29 countries today, serving more than 20 million customers.

Join us today to build Wolt together.

What you’ll be doing:

• Developing our Merchant Partners’ performance and helping them to grow their business by using our collected data.
• Identifying key improvement areas for merchant performance, create short- or long-term projects for improvements while managing and monitoring them within the Merchant Services Team.
• Gaining complete competence on the following processes, tools, policies and guidelines: Offboarding, Existing Merchant Services Metrics, Wolt+, Ads, Campaigns, Post-activation.
• Localise and incorporate global process guidelines in the Hungarian operation to improve Merchant performance.
• Provide high-level consultation to our Merchants regarding improvements, quality checks and creative strategies, and help Merchant partners reach their goals.
• Be responsible for the quality of work and tone of voice towards Merchants (e.g. through newsletters or any other mass communication), internal and external stakeholders.

Monitoring and evaluating the performance of team members (3-5 people).

Our humble expectations

• Minimum 3-5 years experience in a professional environment, preferably in process optimization or any other field where change management and adaptation of new methods were key
• Great analytical skills and Excel knowledge.
• Excellent interpersonal skills as you will be working with a lot of different people.
• Previous experience in team management.
• Being tech-savvy, self-starter and a quick learner.
• Fluent in Hungarian and a good communicator in English.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What We Offer

• Independent work in a dynamic, international team
• SZÉP-card
• Private health insurance
• AYCM card (self-financed)
• Discount on Wolt orders
• Employee Assistance Programme
• Modern work equipment, MacBook and iPhone