Polish speaking customer support technician (Budapest)

Polish speaking customer support technician (Budapest)
A hirdetés már lejárt!

Polish speaking customer support technician

 

Would you like to work for a multinational company in an international environment with colleagues and clients from all over the world in Budapest, the city that has been voted the second best city in Europe in 2015? If your answer is yes, we have found the job you are looking for!

Your responsibilities will be the following:

  • As a Customer Support Representative you will be the first contact of the customers – handling incoming phone calls and emails
  • Handle end-user requests of the products
  • Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
  • Keep the user informed and follow-up ongoing cases
  • Involve your customers – realise and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
  • Be proactive - identify deeper drivers of customer needs
  • Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our partner's desired candidate:
  • Fluent in Polish language and has conversational English language knowledge
  • Loves helping customers, communicates clearly and has excellent problem solving skills
  • Has a strong customer service focus
  • If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
  • Pays close attention to the details
  • Enjoys learning new things and develops – adopts changes easily and be flexible
  • Confident user of MS Office package
If you join our partner they offer you:
  • Competitive salary, bonuses and cafeteria benefits
  • Possibility to [email protected]
  • Stable and international company background
  • Multilingual environment, native colleagues from more than 25 nationalities
  • Participate in a paid, professional training lead by our professional trainers
  • Opportunity for personal development and learning
  • You can develop and grow within the company as a member of our career program
The position is located in Budapest

 

Budapest

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