Salesforce CRM Solution Architect

About Digital Factory

It’s a place where the agility of a start-up meets the stability of a global powerhouse! 

Be part of our journey as we transform MOL Group’s Consumer Services from a traditional fuel retailer to a cutting-edge, digitally driven consumer goods and mobility services provider. As part of MOL Group’s 2030 - Enter Tomorrow strategy, our mission is to lead the market in Central Europe through innovative digital transformation. 

At Digital Factory, we harness the power of data to drive business decisions by building a comprehensive Data Lake and developing advanced analytics solutions in forecasting, category management, pricing, and workforce optimization. We're also revolutionizing customer experience with MOL MOVE, our new digital, app-first loyalty rewards program on the Salesforce platform, designed to personalize and enhance convenience for our customers. 

MOL Group Consumer Services are currently serving approx. 10 million customers through 2,000 service stations across 9 countries, which provides an excellent scale to leverage our technologies regionally.

Our engineers are innovators with a passion for business, user behavior, and data. They excel in communication, build strong relationships with non-engineers, and navigate product/engineering tradeoffs with ease. With a focus on quick product validation and end-to-end feature ownership, they drive continuous learning and impactful solutions. The Salesforce CRM Solution Architect is part of our digital engineering team who is responsible for the advancement of digital businesses and their supporting technologies and contribution towards key business decisions on both a functional and technical level.

If you're curious, proactive, and eager to make a difference, the Digital Factory's Engineering Team is the place for you!

About the Role

We are looking to hire an experienced and passionate Salesforce CRM Solution Architect to join Digital Factory. The new team member will collaborate with business leaders, IT teams, and third-party integrators to design and implement technical solutions that address complex business needs. The Architect will oversee Salesforce CRM-related projects from inception to production, ensuring alignment with business goals, architecture principles, and performance standards while monitoring testing and system performance.

Main Responsibilities

• Analyze business requirements and translate them into a high-level technical plan and comprehensive CRM solutions.
• Design and architect scalable, secure IT solutions that integrate various technologies, including Salesforce applications on Marketing Cloud, Data Cloud, and Loyalty Cloud platforms.
• Ensure solutions align with the organizational IT governance, regulations, and performance standards, selecting appropriate technologies and platforms based on scalability, performance, and security.
• Present technical vision and architecture to stakeholders, including business, development, and operations teams.
• Provide high-level guidance and leadership during the development and implementation phases.
• Collaborate with business stakeholders to understand customer needs and develop data flows and transformation strategies for unified customer data.
• Define, document, and manage the configuration of Salesforce Cloud automations, processes, and architecture design in SparX and Confluence.
• Lead technical discussions, document solution architecture, and ensure clear communication across teams.
• Stay updated with the latest advancements in Salesforce Customer 360.
• Understanding of loyalty program mechanics (points, tiers, redemption, vouchers) within Salesforce Loyalty Cloud is a bonus.

About Your Experience and Skills

• EducationBachelor’s degree: master’s degree is a plus.
• Specialization in IT / Computer Science / Engineering is preferred.
• ExperienceMinimum 7+ years of experience as a CRM Solution Architect or similar senior-level role.
• Professional and Technical CompetenciesProven experience in designing and building enterprise-grade solutions on Salesforce platforms (Service Cloud, Marketing Cloud, Data Cloud, or Loyalty Cloud preferred). 
• In-depth knowledge of Salesforce architecture, data models, and security best practices. 
• Experience with Mulesoft Anypoint Studio and API integration methodologies and APIs methodology to seamlessly integrate Salesforce with external systems and data sources. 
• Understanding of data governance principles, cybersecurity concepts and data quality practices. 
• Proven experience designing and implementing loyalty programs within Salesforce Loyalty Cloud. 
• Knowledge of marketing automation principles and campaign management best practices. 
• Experience with cloud-based deployment and management practices. 
• Understanding of DevOps principles and CI/CD pipelines (bonus). 
• Salesforce certification is a plus. 
• Professional usage of Microsoft Office Suite.
• Experience with Atlassian JIRA, Confluence.
• Soft SkillsStrong analytical and problem-solving skills with a focus on customer-centric solutions.
• Strong written and verbal communication skills in English for cross-functional collaboration.
• Excellent collaboration and leadership skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong attention to detail and commitment to delivering high-quality work.
• Proactive mindset with a positive attitude and a strong sense of ownership, and team mentality.
• Growth mindset with a passion for continuous learning, adapting, and staying updated on industry trends and best practices.
• Openness to work with different cultures across CEE.

What We Offer

• Work with an advanced and innovative tech stack. 
• Collaborate with multinational teams and projects across the CEE region. 
• Enjoy tremendous opportunities for continuous learning and growth in a fast-paced, agile environment. 
• Explore versatile career paths in a dynamically growing international organization at Local and Group level.
• Gain cross-industry experience through our expanding portfolio of businesses (both within and beyond MOL Group). 
• Be part of a supportive and inclusive workplace that values innovation and creativity. 
• Enjoy a hybrid work model: two days of home office and three days at the beautiful MOL Campus. 
• Access Medicover health insurance and an extensive benefit package, including an annual bonus and maximalized fringe benefits. 
• Participate in regular team outings and MOL family events. 

How to apply?

If you wish to form the future with us, please submit your applications via our career site: www.mol.hu/karrier

Main Recruitment Steps

• Initial call: You will be contacted by MOL Recruitment via phone for a short chat. 
• Interview: You can expect two or a maximum of three interview rounds, where you can meet your direct manager, some experts from the team, ask your questions and present your skills and career path. We always make sure you receive timely feedback after each round. 
• Technical Assessment: You will either receive a take-home assignment after the first interview or be asked to solve an exercise on the spot at one of the interviews.

If you would like to know more about Digital Factory: digitalfactory.info

Meet your Hiring Manager: Dániel Győrfi (https://www.linkedin.com/in/danielgyorfi/)

At MOL Group, we know that our strength lies in diversity. During the selection process, we provide equal opportunities to all applicants with the appropriate qualifications and work experience, regardless of age, gender, disability, or reduced work capacity, sexual orientation, or ethnicity. At MOL Group, everyone matters.

If you have any specific needs related to your reduced work capacity at any stage of the recruitment process, please inform our recruitment team! We are happy to assist.