Senior Operations Service Management Analyst (Magyarország)

Senior Operations Service Management Analyst (Magyarország)
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Aegon Global Technology Services (GTS) provides IT infrastructure and application support services to the Aegon businesses. GTS is responsible for the provision, support and ongoing maintenance of IT operating platforms, applications and services. There is also a strong connection with external providers necessitating vendor and service provider management. GTS is responsible for driving the technology strategy and providing IT infrastructure solutions that are in alignment with business objectives and the GTS technology strategy.

The Service Management Analyst is responsible for supporting the delivery of critical services for each team that comprises IT Operations. Service Management disciplines include Problem Management; Change Management; Configuration Management; Capacity, Availability and Performance Management and Service Introduction. The role includes monitoring and delivering of services against defined Service Descriptions and Service Levels; proposing enhancements or amendments to service and acting as a point of escalation for Operational and Service matters not resolved through normal channels.

 

Senior Operations Service Management Analyst

Tasks

  • Designing test strategies, test plans and accomplishing test execution, including user acceptance testing development and execution and test monitoring
  • Ensures analysis is in alignment with business initiatives
  • Competent in workflow analysis, business process analysis, finding improvement areas and use of business modeling tools
  • Competency in logical data and process modeling, communications using data and process models and use of data and process modeling tools
  • Takes initiative without requiring guidance and direction from others
  • Leverages and challenges processes to identify areas of improvement
  • Mentors team members
  • Ensures analysis is in alignment with business initiatives
  • Perform a cost benefit analysis
  • Workflow analysis, business process analysis, finding improvement areas and use of business modeling tools
  • Participates successfully on a project team with no assistance.
  • Usually works with minimal instruction or supervision.
  • Has latitude for some decisions, or changes to procedures; reviews unusual situations with manager.
  • Performs moderately difficult assignments, requiring a great deal of originality and problem solving.

Requirements

  • 5-7 years of relevant experience
  • ITIL Foundation
  • Solid knowledge of project management methodologies; able to manage project phases
  • Competency in logical data and process modeling, communications using data and process models and use of data and process modeling tools
  • Capable of leading small project teams
  • Possesses and applies broad knowledge of concepts and principles or exhibits technical expertise in area.

Offers

  • Home office 
  • Flexible working hours 
  • Health Insurance 
  • Yoga classes 
  • Life Fitness discount 
  • Training & Development opportunities 
  • Highly people-centric environment

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