Aegon Global Technology Services (GTS) provides IT infrastructure and application support services to the Aegon businesses. GTS is responsible for the provision, support and ongoing maintenance of IT operating platforms, applications and services. There is also a strong connection with external providers necessitating vendor and service provider management. GTS is responsible for driving the technology strategy and providing IT infrastructure solutions that are in alignment with business objectives and the GTS technology strategy.
The Service Management Analyst is responsible for supporting the delivery of critical services for each team that comprises IT Operations. Service Management disciplines include Problem Management; Change Management; Configuration Management; Capacity, Availability and Performance Management and Service Introduction. The role includes monitoring and delivering of services against defined Service Descriptions and Service Levels; proposing enhancements or amendments to service and acting as a point of escalation for Operational and Service matters not resolved through normal channels.
