Senior Team Leader (Budapest)

Senior Team Leader (Budapest)
Jelentkezem az állásra ›
Randstad Hungary Kft
Randstad Hungary Kft

Alapvető elvárások

Ügyfélszolgálat, call center 1 - 2 év tapasztalat 3 - 5 év tapasztalat középvezető Felsőfokú végzettség teljes munkaidő angol - felsőfokú

 

Our business partner is looking for a Senior Team Leader colleague for their Technical Support Analyst team.
If you have at least 2-3 years of leadership experience in a field related to Customer service or Technical Support and would be interested in taking part in building out a new site, this could be the perfect opportunity for you!

 

Senior Team Leader

Feladatok

 

  • Guide and support a frontline team providing service to tech-savvy consumers across Europe
  • Foster a positive, high-performance team culture where people feel empowered and connected
  • Serve as the first line of support for escalations, customer concerns, and coaching needs
  • Lead team huddles, performance reviews, and 1:1s to keep engagement and quality high
  • Collaborate with stakeholders to ensure KPIs and SLAs are consistently met or exceeded
  • Monitor quality trends and drive process improvements based on real-time feedback
  • Identify knowledge gaps and deliver structured, impactful training
  • Build trust through clear communication, empathy, and hands-on leadership

 

Követelmények

 

  • 2–3 years of leadership experience in customer service, tech support, telco, or a similar fast-paced environment
  • Strong people management skills — coaching, conflict resolution, and motivation
  • Excellent English communication skills (written and spoken)
  • Confidence using ticketing platforms, Office tools, and (ideally) SaaS or sales-related systems
  • A calm, structured mindset under pressure, with a strong focus on problem-solving and service delivery
     

 

Amit kínálunk

  • A key role in building out a new site from day one
  • Competitive salary and benefits including cafeteria allowance
  • A collaborative, respectful, and open work culture
  • Regular team events and engagement activities
  • A modern, stylish office in the heart of Budapest with great transport links

 

Munkavégzés helye

Budapest

 

Jelentkezem az állásra ›
Budapest

Küldjünk emailt, ha hasonló hirdetés kerül az oldalra?

Ne maradj le egy jó állásról!

Állásajánlatok - legnépszerűbb városok

Budapest

Debrecen

Szeged

Pécs

Székesfehérvár

Miskolc

Veszprém

Tatabánya

Győr

Kecskemét