Service Chain Operation Manager (Senior) (Budapest)

Service Chain Operation Manager (Senior) (Budapest)
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Service Chain Operation Manager (Senior)

 

From a T-Systems end customer perspective, a service chain describes the service provided by Production. Service chains are customer-specific and contain service chain links that are largely standardized and consist of offering and standard delivery elements. 

 

The Service Chain Operation Manager 

  • Is responsible for the management of the service chain(s) and for the entire service provision of the service chain in terms of time and quality,
  • Coordinates the services to be provided
  • Is the first point of contact in relation to the service chain(s) for the Service Delivery Manager.
  • Transfers Service Chains from the transformation phase into the operating phase and controls/manages the Service Lines involved via the OPMs. 
  • Acts as  a SPOC for production-related issues in the Service Lines and for SDM. 
  • Is responsible for the completeness and quality of data in the Asset and Configuration Management system of a Service Chain. 
  • Ensures the agreed upon reporting is provided, for example according to OLA, SDE etc. 

If you have…

  • Fluent German language knowledge in spoken and written  
  • Intermediate English language knowledge
  • Proactive problem solving ability
  • Good coordination, communication and problem solving skills
  • Result and customer oriented mindset
  • Previous experience relating infrastructure operations and cloud technologies
  • Konwledge relating IT Architecture
  • At least 1 year of Operation Manager experience is preferred
  • Experience in optimizing operational processes
  • Experience in technical project management 
  • Team coordination experience

Advantages:

  • ITIL V3/V4 vertification (Foundation +)
  • Proven account management expience
  • Proven fully comprehensive P&L responsibility 
  • Proven financial experiences (including tools),
  • LEAN certification
  • PMI certification
  • Good architectural knowledge 
  • Service Operations / Operations Management experience
  • Project management experience
 
Budapest

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