Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Service Chain Operations Manager (German speaking) (REF2232R)
Job Description
As Service Chain Operations Manager, you are responsible for the daily operation, budget, project delivery and strategy.
In this position, you need to:
- Plan and supervise the operating of the given type of services, while maintaining respective service levels, deadlines and budgetary limitations
- Coordinate the service delivery activities, monitor the work progress, and handle emerging problems and conflicts
- Work in close collaboration with lead Service Delivery Management involved and other connected units, on developing and optimizing processes on priorities
- Participate in projects, development of new services or on demand
- Ensure, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels
- Promote a company culture that encourages top performance and high morale
- Support Chapter Lead with employee performance related insights and take actions on own level to address them; escalate when/how necessary
- Facilitate and moderate internal and external meetings/workshops/events, lead processes and discussions around the plan phase and during the run phase
- Participate in on-call duty, with rotating shifts among the team members
- Mentor and coach the OPM community members focusing on skills/qualities/methodologies/technics/etc. to maximize their potential
Qualifications
- At least 3 years of experience in Operations Management (preferred)
- Experience with Cloud operation and technologies (preferred)
- Advanced German and English knowledge (required)
- Technical overview in OS, Network, Storage, Databases, Server, Applications field
- Good knowledge of IT Service Management (ITIL)
- Good knowledge of Microsoft Excel and other MS Office applications
- Experience with working in a matrix organizational structure
Soft skills
- Strong interpersonal skills
- Good communication and organizational skills
- Structural problem-solving abilities
- Analytical skills and the ability to interpret and prioritize
- Agile methodology knowledge is an advantage
Location
- Budapest
- Debrecen
- Szeged
- Pécs
