Our partner is a leading independent technology provider, trusted by large corporate and public sector organizations to source, transform, and manage IT infrastructure, facilitating digital transformation worldwide.

Service Coordinator - German speaking

Feladatok

• Act as the primary liaison between end users and onsite engineer
• Understand and assist with the entire product management lifecycle
• Utilize IT service management tools for order management, asset data handling, and scheduling appointments with end users
• Perform quality checks and process incoming requests and incidents via ticketing tools, email, and phone, based on predefined knowledge base documents and work instructions
• Ensure adherence to agreed service levels during delivery
• Maintain and improve customer satisfaction by providing a consistent customer experience
• Monitor all tickets and escalate issues according to company processes to meet customer demands
• Manage exceptions within the process, including stuck processes, process changes, and procedural adjustments

Elvárások

• Fluency in German and in English
• You have 1-2 years of service desk / logistics / customer service, and/or back-office experience
• Confidence in communication with internal and external customers
• Quick learning ability and openness to learn IT Service Delivery processes
• Working knowledge of Windows 10 and MS Office applications
• Good interpersonal, literacy and numeracy skills
• Ability to work under supervision, follow instructions and procedures as well as you are able to be independent
• Ability to do structured work under pressure
• You are able to organize, prioritize, and being able to see the process from a higher level

Amit kínálunk

• Cafeteria benefits
• Medicover private health care package
• Language courses
• Soft skills training, talent programmes
• Stable workplace, supportive Company Culture
• Home Office opportunity
• International Exposure
• Career Growth
• Cross-functional Collaboration

Budapest