Service Delivery Manager (Budapest)

Budapest

Service Delivery Manager (Budapest)
A hirdetés már lejárt!

Ha rendelkezel ügyfélorientált szemléletmóddal, folyékony német nyelvtudással valamint Veritas szoftverek ismeretével, úgy ne hagyd ki a lehetőséget és jelentkezz hozzánk

Service Delivery Manager

Complete ownership of a customer contract

  • Commercial steering of customer contracts
  • Customer relationship management on top management level
  • Responsible customer satisfaction and continuous improvement
  • Governance of the delivery meeting contractual agreements in terms of quality, time, and financials
  • Leadership in a matrix organization across the delivery units driving client centricity
  • Responsible for farming: upselling, cross-selling and finding new opportunities

Ha mindezzel rendelkezel,

  • <ul>
  • <li>Collage/University degree or comparable vocational education with additional specialist’s training and 5 years of work experience in a functional field<br></li>
  • <li>Fluent English and/or German language (German on negotiable level is an advantage)<br></li>
  • <li>Wide, special knowledge and years of experience in work methodologies, customer care, guidelines, law of contracts, business economics and controlling<br></li>
  • <li>International working experience in a matrix organization<br></li>
  • <li>Broad knowledge of service in excellence and ITIL<br></li>
  • <li>Securing the SDM-tasks and interests in the context of business processes<br></li>
  • <li>Certificate of good-conduct<br></li>
  • </ul>
Budapest

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