Service Delivery Manager - German Speaking (Budapest)

Service Delivery Manager - German Speaking (Budapest)
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Hungary’s largest ICT employer is waiting for you!

Service Delivery Manager - German Speaking

Tasks

  • Maintain positive relationships with customers
  • Supervise contract fulfilment and contributes to its optimization for both the client and the Company
  • Oversee all factors which might affect contract fulfilment
  • Establishes processes to provide consistently high levels of customer service in a cost-effective manner
  • Collaboration with cross-functional units
  • Assess customer feedback and using your creativity to establish, improve, and refine services
  • Remain organized and meet deadlines

If you have…

  • English and/or German, at least one of them at C1 level
  • At least 5 years of experience in similar field (preferably SDM, Project Manager or client-facing Supervisor)
  • Experience and minimum basic understanding of at least one of the following cloud technologies: AWS, Azure, GCP
  • Certification in any of the above technologies is an advantage
  • Contract management and negotiation experience (participation in any transition/transformation projects in the IT sector is an advantage)
  • Service Level Management is an advantage
  • Strong interpersonal skills
  • Good communication skills
  • Strong teamwork skills and attention to detail
  • Good financial understanding of IT services (SAP knowledge is an advantage)
  • Analytical skills and the ability to interpret information from numerous sources to prepare and present reports
  • ITIL or Agile methodolody knowledge is an advantage
  • Willingness to travel
 
Budapest

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