Service Delivery Manager - IT Security (MI) (Budapest)

Service Delivery Manager - IT Security (MI) (Budapest)
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Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

We are now searching for an 

Service Delivery Manager - IT Security (MI)



  • Supervise contract fulfilment and contribute to its optimization for both the customer and Security and monitor factors of the firm, which influence them
  • Establish and refine processes to provide consistently high levels of customer service in a cost-effective manner as part of continuous improvement
  • Coordinate the collaboration of the relevant delivery units, their team leaders or OPMs to ensure daily operation and quick solution for issues that may arise
  • Maintain a positive relationship with the customer representatives
  • Travel mostly around Europe



  • Degree in economics of information management or adequate working experience in similar position
  • Hungarian/EU citizenship or work/residence permit is required
  • ITIL Foundation certificate and/or adequate working experience
  • Minimum of 3 years relevant working experience as a Service Delivery Manager.
  • Fluent in English (both written and verbal at least B2)
  • Fluent in German (both written and verbal at least B1)
  • Proven track of experience in contract management and negotiation
  • Possess distinctive project management skills, PMI or similar certification
  • Knowledgeable of quality management methods
  • Strong communication and presentation skills to Executive Management audience
  • Time management and prioritizing topics pose no issues to you
  • Experience in the field of IT Security and are familiar with various products and services, which are in our portfolio



  • Experience with German customers with international location
  • Experience with international customers
  • You participated in transformation/transition projects in the IT/TC sector


Start: ASAP

Salary: competitive

Job opportunity: full time, employee position

Location: Budapest, Hungary

Please submit your your CV online in English


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